877.434.6771
500A Carolina Ave.
Thomasville, NC 27360
Obsolete and remanufactured equipment sales are our specialty.
Whether it’s Allen Bradley, Modicon, Square D, Texas Instruments, GE, Westinghouse, or others we can help you.
Reliable repair services are what OSR customers have come to expect.
All of our repairs come with a one year warranty, power supplies, monitors, motors, encoders and drives come with a six month warranty. You will not find any better pricing around.
Blind shipments available upon request
Frequently Asked Questions
Table of Contents
- What type of services does One Stop Resource offer?
- What are the advantages of buying remanufactured equipment over new?
- What type of customer service can I expect?
- How fast of a turnaround can I expect on my equipment?
- What can I do if I don’t know what is wrong with my equipment or am unsure if it needs servicing?
- Do you offer a rush service?
- Why do you have flat rate pricing instead of time and material?
- What if flat rate pricing has not been established for equipment I have in need of repair?
- What is One Stop Resource’s warranty policy?
What type of services does One Stop Resource offer?
One Stop Resource offers a variety of industrial electronic maintenance services. From the calibration of test equipment, to the repair of PLCs , drives, monitors, and motors, to the sale of PLC and drive equipment. By providing these services, One Stop Resource, is able to streamline your maintenance and purchasing departments by giving you one resource that will take care of all your industrial electronic needs.
What are the advantages of buying remanufactured equipment over buying new?
The main advantage of buying remanufactured equipment over new is in price. Typically, we are able to sell PLC and drives at half of the cost of new. Over time these savings will add to your bottom line. Another advantage of buying remanufactured equipment over new is in delivery time. We are able to get you your equipment as fast as you need. There are typically no lead times or back orders, like there may be when dealing with the manufacturer.
What type of customer service can I expect?
At One Stop Resource, we believe that communications is just as vital, if not more vital, than the actual repair itself. You can be assured that you will be constantly updated on any work that you have in for repair. We will let you know of any problems encountered as they are found out, if any are encountered. If you need an update, at any time, feel free to call us. We will be able to answer any questions you have about your repairs in an expedient manner.
How fast of a turnaround can I expect on my equipment?
The typical turnaround for most repairs is 10-14 business days. This is sufficient for most customers, that have back up equipment. For those in a bind, we offer a rush service. Our rush service puts your job in front of all other jobs that are in for repair. Most rushes are repaired in 24-48 hours.
One Stop Resource can get you your replacement equipment to you in 2-5 days, via UPS. If you need your equipment faster than that, we can get it to you the very next day, in most cases.
What can I do if I don’t know what is wrong with my equipment or am unsure if it needs servicing?
If you know that your equipment is not working properly but unsure of what is wrong with it, that is not a problem. We do repairs every day not knowing exactly what is wrong with the unit when it first comes in. If you are unsure if an item is malfunctioning or not we can test the unit for you. There is a minimal charge for the testing of equipment. If you do find out that an item is not working and wish to get the item repaired your test fee will be waived. Testing only will tell you if the item works or not and no warranty is given on test only equipment.
Are there any rush fees for having my equipment rushed?
If you send in a unit for repair and you need rush service there is a rush fee. That rush fee is $100 or 25% the cost of the repair, which ever is greater. These rush fees are for putting your equipment in front of everyone else’s equipment that is in for repair and to absorb the cost of any UPS Red charges incurred in getting parts over nighted
There is no rush fee for remanufactured equipment purchased. We will overnight these to you for no extra cost other than the shipping and handling charges that would normally be incurred for overnight shipments.
Why do you have flat rate pricing instead of charging time and material?
We have done enough repairs and have enough experience that we know how long it takes to repair a unit and how much parts typically cost. By offering flat rate pricing our customers are able to know what to expect for the cost to repair an item. This speeds up the process of being able to just send an item in pre-approved and allows you to receive your item 2-3 days faster.
What if flat rate pricing has not been established for equipment that I have in need of repair?
If you have an item in need of repair and we have not established flat rate pricing, send us the unit. We will evaluate the item absolutely free of charge. Our engineers will take the time to estimate the amount of time needed to repair the item and how much parts should cost. You will then be faxed a Job Repair Approval Form telling you how much your repair will be. No repairs will be started until we get a faxed approval with a purchase order number from you.
What is One Stop Resource’s warranty policy?
We offer a 6 month warranty on all drives, power supplies, monitors, motors, and encoders. For all other items we offer a 1 year warranty. The warranty starts from the date of shipment. Our warranties cover the entire unit, not just the parts that we replace and/or fix. We recommend that you install or test any equipment as soon as you receive your equipment. There should be no problems with any equipment repaired by One Stop Resource, but on occasion situations do arise.